- Reservations can be scheduled up to 1 month prior to the scheduled class and up to 30mins before the class start time.
- Booking your class online is the easiest and most convenient way. But if you do have any problems, please do not hesitate to call our studio.
- All bookings are subject to a no show/late cancellation fee. A 4 hour notice is required to not be considered a Late Cancellation.
- Please call the studio if you are running late for class but still plan on attending.
- Drop-in clients are welcome and will be given a spot if the class is not full. We do recommend booking prior though, due to the class sizes.
CLASS CANCELLATION POLICY
- Refunds will not be granted for no-show reservations. Classes will still be processed as a class attended.
- A 4 hour notice is required for cancellation of any class.
- For the 2 Week Unlimited, Monthly Unlimited Passes, and Annual Packs, a $8.40 no-show fee/late cancellation will be charged to your credit card on file in the case of a no show or late cancellation.
- For the 5 and 10, class packages there will be a deduction of one class from your class package if there are any remaining.
- For single visits purchased, the visit will be considered “used” if a no-show occurs.
- There is a minimum of 3 people for a class to run. An email or phone call (if it is within an hour to class time a phone call will occur) will be provided if a class is not going to run.
- The studio reserves the right to cancel any class due to low attendance.
- All payments must be received prior to the start of class and there will be no refunds for classes paid for. Classes can only be reserved with a payment made.
- All apparel is final sale.
- The Wait-list is available for all classes on the schedule.
- There is a 2 person wait-list limit.
- You will receive an email notifying you that you have been added to the wait-list. If space becomes available, you will be emailed again with the confirmation that you have been added to the class.
- If it is coming close to the class start time, you will receive a phone call.
- Please be aware, it is your responsibility to check your email if you have been wait-listed.
TERMS + CONDITIONS
- The 2 Week Unlimited is good for 14 consecutive days. The pass will be “activated” with the first class use. This is a one-time offer for new clients only.
- Monthly Unlimited passes are good for 30 consecutive days. The package will be “activated” with the first class use.
- Annual passes are good for 1 full calendar year. The package will be “activated” with the first class use.
- The 5 Visit pass has a 4 month expiration date from date of purchase.
- The 10 Visit pass has a 5 month expiration date from the date of purchase